Retail Milestones - Staying True to Its Roots
Strategy helps California retailer deal with business and economic changes
Chris Gigley -- Casual Living, September 15, 2011
Anaheim Patio & Fireside has three locations in Southern California. Its store in Irvine is fi lled with vignette displays blending furniture and accessories, yet customers have plenty of room to browse.
The patriarch and founder Kurt Lorig passed away last October, leaving his wife, Phyllis, to take over as president, and their daughter, Bonnie Richins, to assume even more responsibility over the Anaheim Patio stores in Brea, Huntington Beach and Irvine. Meanwhile, California's economic meltdown and unusually cool and damp weather have conspired to slow down business.
Anaheim Patio appears to be at a crossroads. Lorig and Richins insist it isn't. In their minds, surviving the tough times is a matter of staying true to the vision Kurt had from the very beginning.
GROWING UP IN CALIFORNIA
A sign from the original location in Anaheim. Today, the sign continues to emphasize the retailer’s focus on quality at the Irvine store.
Their timing couldn't have been better. The Disneyland theme park had opened a year earlier, and a housing boom soon followed. Kurt saw what was coming - an enormous market of new homeowners looking for furniture to put on their patios.
"To get the store ready, we pulled weeds and painted the building," Phyllis recalled. "We put a chain-link fence around the property, and every day we would just pull out as much furniture as we could."
People flocked to the store for furniture. Lorig added hearth and barbecues to the mix, and people flocked to the store for that, too. The community - and Richins - grew up with Anaheim Patio & Fireside.
"I started cleaning tables, sweeping floors and answering calls when I was 12," Richins said. "I went to college, thought about teaching and tried my hand at a few other things. But when Dad offered me a job just to have some income, it just so happened that I stayed and became more and more involved with buying."
The merchandising strategy at Anaheim Patio blends furniture, accessories and scenic photography to create the feel of the outdoors inside each store
"That was a pretty rough time," Richins said. "We had made the commitment to open the Brea store right when the economy bottomed out."
A few years later, the Lorig family got some bad news about their original place in Anaheim. To expand Interstate 5, the state of California claimed imminent domain over the property.
"The store was right where an off-ramp was supposed to go," Richins said.
That store closed in 1996. Still, sales at the other locations kept going strong, thanks largely to the retailer's growing reputation for value, quality and service. Meanwhile, the California economy hummed along registering barely a blip during recessionary periods. Then came the latest one.
"We had some bad times in the '80s and '90s, but things were never as severe then," Phyllis said. "Things got bad a lot faster this time."
"The last recession hit us hard," Richins added. "We're three years out and still recovering. We're still not out of the woods."
THE VALUE OF LONGEVITY
Anaheim Patio has survived a rugged three years in California in part because it offers furniture local consumers can’t fi nd at big box stores.
Luckily, Kurt Lorig made quality, value and service the key tenets of the business from the start. He never wavered. Even in good times, when strong consumer spending compelled many retailers to move to more high-end furniture and boost price points, Lorig stuck to a motto he coined when he opened his first store.
"His motto was, ‘Prices born here, raised elsewhere,'" Richins said. "He wanted to be able to cater to a lot of people. We have always carried good sets but we've also always had value groups."
His motto cultivated a strong reputation among consumers for quality and value, which came in handy when their discretionary income dried up.
Anaheim Patio kept its inventory levels constant during the recession. “My dad had a saying,” said general manager Bonnie Richins and founder Kurt Lorig’s daughter, “You can’t sell from an empty wagon.”
"In the past, they were buying $10,000 - $20,000 worth of furniture," she said of her clientele. "Now they're spending $5,000 or less, then adding on later."
That trend is beginning to shift back to the way it was, Richins said, but she doubts retailers will ever again experience the free-wheeling days of 2005 - 2007, when both businesses and consumers went overboard with credit to keep spending. That said, she noted consumers still see value in adding to their homes. "And in our climate, the outdoors is really an important part of everyday life," she said.
Few names have as much caché in outdoor furniture retail than Anaheim. It has been around long enough now that second and third generations are buying furniture sets there.
Anaheim Patio customers are brand conscious when it comes to grills, which is why signage is prominent in the Irvine store’s grill section.
"It's always in the back of our minds," Richins said. "But it's getting easier and easier to manage three stores. I think we're at a point where we're happy with what we have."
Maybe expansion will be a decision her son, Gregg, will make one day. He is currently managing the Brea store, where he also handles special ordering.
"It's very gratifying to see him take to it like a duck to a pond," Phyllis said. "You don't see too many 25-year-olds come in and have a good head for business like he has."
She should know, because that sharp business sense runs in the family. Phyllis has it, Richins has it and now Gregg is showing he does, too. And that's something Anaheim Patio will always have, no matter what changes may come down the road.
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