BioGuard recognized for customer satisfaction
Casual Living Staff -- Casual Living, June 4, 2007
BioGuard, a leading pool and spa care product manufacturer, has been awarded the prestigious Northface ScoreBoard Award for customer satisfaction for the third consecutive year. This award is presented by the Omega Management Group Corporation using its ScoreBoard Benchmark Index, which measures business-to-business customer satisfaction and loyalty ratings to determine the recipients.
The SBI measures customer satisfaction levels on a five-point scale in the following categories: technical support, field service, sales processes, customer service, product quality, professional services, account management and training. A company must earn a score of 4.0 or higher on this scale to qualify for the award.
The Northface ScoreBoard Award not only recognizes exemplary customer service, but also acknowledges companies that are committed to exceeding their customers’ expectations. BioGuard will be formally presented with the 2006 Northface ScoreBoard Award at the SCORE 2007 annual conference, to be held at the Seaport Hotel in Boston on June 13.
“We are very proud and excited to receive this award,” said Kim Nicholson, group president. “At BioGuard we are committed to exceeding our customer’s expectations, and it is gratifying to know that our customers think our efforts are working.”
Based in Lawrenceville, Ga., BioLab, supplies water treatment products for recreational and industrial applications on a global basis and specialty household consumer products in the United States. BioLab is part of the Chemtura family, following the merger of former parent company Great Lakes Chemical Corporation and Crompton Corporation. Chemtura specializes in performance chemicals, crop protection products and pool, spa and home care products. Additional information about Chemtura is available at www.chemtura.com
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