I bought a patio set and the love seat came broke, I talk to Janette Guerrero from your company, she sended me a list of item she need to process the claim. I collet all the paper work with photos of the item and sended to her. The package was received on August 17,2009 buy Emily Otani , went I called back to Janette Guerrero she did not fine the package, it was loss.Then I E-mail the package to Janette Guerrero and fax a copy of the received on September 3, 2009. The I called back to verified if the fax and the E-mail were received and they said yes. Long time pass and I hear nothing from the company and I wrote an E-mail to Janette Guerrero with no lock. I haven't had an answer yet. Can you help me please.

I bought a 15 x 10 pop up gazebo in which couldn not hold up in a 10mph wind. broke two side brakets which folded the top bending a center bar. three pieces needed to make this gazebo new again. Pacific casual doesn not offer replacement parts for this 239.00 gazebo only used twice. I am searching other avenues to go after this company for their lack of honoring the 1 year warranty which i beleive was the cause of this break to begin with. the warrenty per customer service is only good for 90 days. they customer warranty states 1 year. this is fraudulent in my book.