Former Costco Wholesale VP joins Abbyson Living
Casual Living Staff -- Casual Living, May 15, 2013
"Some of the goals I'd like to see Abbyson accomplish in the future relate to customer service and the expansion of their drop ship model," Pollard said. "They are taking ownership of this drop ship model, bringing it in-house, and I want to be a part of that. I think it's a very smart thing to do, to take ownership of the relationship with your customer from the beginning to end."
Pollard will help Abbyson Living transition into a cross-category role as the company prepares to launch its new Outdoor Patio furniture collections this summer.
"I expect Abbyson Living will continue to grow very rapidly," Pollard said. "We'll get into new businesses, new categories of furniture. The lawn and garden and outdoor patio living will be a significant part of the business in the near term."
Pollard started with Price Club/Costco Wholesale in 1985 and held various management positions in warehouse operations, international, IT and e-commerce through 2013. He played a significant role in starting the Costco businesses in Korea, Taiwan and Japan. Responsibilities included building construction and training of initial in-country operations staff.
He also played a key role in starting and operating the Costco e-commerce businesses, Costco.com and Costco.ca, from start-up through $2 billion in annual sales.
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