Suncoast starts dealer service initiative
Thomas Russell -- Casual Living, August 13, 2007
In conjunction with its 25th anniversary, Suncoast Furniture is implementing a new dealer service program designed to provide exceptional customer service.
“We concentrated much of our efforts to provide quality products with on-time delivery over the last two years,” said Rick Baker, national sales manager. “This is what our dealers wanted more than anything. Now our customers are telling us we need to be more proactive and customer service oriented to satisfy their needs.”
The program establishes relationships with its dealers to provide immediate answers to questions and to solve service/warranty related issues quickly and without hesitation, Baker said.
Suncoast Aluminum Furniture Inc., located in Fort Myers, Fla., will be celebrating its 25th year anniversary at the Casual Market in September. Its dealer service program started after the July Casual Furniture Premarket, and customers have already noticed the change, Baker said.
“The business has grown because of what we did in the past,” he added. “With our 25th anniversary soon approaching, what better way to thank our customers for their support and get back to what we did best?”