Wayfair aims for more direct final mile control
August 10, 2016,
BOSTON — Wayfair is making moves to gain more control over last-mile delivery and the earlier steps along the logistics path.
Wayfair now operates five last-mile delivery facilities with more to come.
“We’ve focused on honing the operation, and now that we’ve made significant strides in customer experience and operating efficiency, we are working on adding to the service level and rolling this out across the country,” he said.
“We intend to continue taking direct control of our line-haul trucking, pool points and cross docks and expect to have a total of eight metro areas operating with our own last mile delivery facilities (by the first quarter of next year) and double that by the end of 2017.”
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