Southern Casual Living formed as new patio umbrella supplier
Casual Living Staff -- Casual Living, 10/3/2011 9:32:15 AM
Ken Harbaugh, majority shareholder of Southern Sales & Marketing Group, headquartered in Atlanta, announced that the patio umbrella division of Southern Sales has been sold to Southern Casual Living, also located in Atlanta.
Harbaugh is pleased with the sale of the umbrella division and with the formation of the new company. "Southern Sales was in the umbrella business for 15 years, and we hold patents on some of the greatest innovations in the market. We see the umbrella market moving to more of a China 'factory direct' business model, so I sold this division. Some of the people moving over to the new company have been long-time associates with our company and I wish them all the best. They know that I am available to help them at any time."
Bill Browne, former VP of sales for Southern Sales & Marketing Group, has been named president of Southern Casual Living. Jason Bliss, former national account manager with Southern Sales, will serve as vice president. Several other employees of Southern Sales and Marketing are making the move as well. Jay Winkler has been appointed national account manager, Mary Mayberry has been appointed customer service manager and Ross Boone will serve as the senior designer.
"Southern Casual Living's main concentration will be patio umbrellas," said Browne. "Our immediate focus will be quality control, shipping on time and complete for the 2012 season, while at the same time focusing our team on design and new product development for the 2013 season. This will enable us to deliver our customers the best patio program in the North American marketplace."
In their joint announcement, Harbaugh and Browne stated that there is a firm transition plan in place for current customers. All umbrella orders currently placed with Southern Sales & Marketing Group will be transferred over to Southern Casual Living, and customers will receive those orders as previously scheduled.
I purchased a umbrella from QVC got the umbrella put it together only to find out a part was missing to hold the solar light on the top of the umbrella.Called to try to get the nessary part or to say something was missing to hold the solar snug in place.I was told to take a picture of what I thought was missing and send it in so they could see.NOT SURE why this is nessary when i told eugene[customer serv.rep.]what i thought was wrong.SO i had my husband call back to better explain and before he could say anything [EUGENE] SNAPPED AND TOLD HIM HE ALREADY SPOKE TO ME AND TOLD HIM TO SEND IT BACK TO QVC.Maybe if he would have let him explain i would not have to complain about your costomer service rep.Thought i'd be happy with my purchase and told others about my purchase,but will tell them not to purchase from you after this. [UNSATISFIED CUSTOMER]
ALICE CAIN - 2012-03-19 10:13:15 EDTI purchased a umbrella from QVC got the umbrella put it together only to find out a part was missing to hold the solar light on the top of the umbrella.Called to try to get the nessary part or to say something was missing to hold the solar snug in place.I was told to take a picture of what I thought was missing and send it in so they could see.NOT SURE why this is nessary when i told eugene[customer serv.rep.]what i thought was wrong.SO i had my husband call back to better explain and before he could say anything [EUGENE] SNAPPED AND TOLD HIM HE ALREADY SPOKE TO ME AND TOLD HIM TO SEND IT BACK TO QVC.Maybe if he would have let him explain i would not have to complain about your costomer service rep.Thought i'd be happy with my purchase and told others about my purchase,but will tell them not to purchase from you after this. [UNSATISFIED CUSTOMER]
ALICE CAIN - 2012-03-19 10:13:13 EDT-
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