Brown Jordan promotes Joi Flanigan to new position

She will direct customer and sales support

Casual Living Staff -- Casual Living, 10/12/2011 2:27:43 PM

Brown Jordan, a leading luxury outdoor furnishings manufacturer and distinguished legacy brand, has appointed Joi Flanigan as director of customer and sales support, a newly created position within the company.

Flanigan takes over as director after almost nine years with Brown Jordan, most recently in the role of customer service manager. In that role she excelled in maintaining and advancing the high standards for pre- and post-sales, customer loyalty and quality assurance.

In her new role, Flanigan will oversee and develop customer service, showroom, and sales operations internationally, focusing on seamless client experience across the organization's distribution and service channels. This includes creating, implementing and ensuring consistency of policy and procedure digitally and offline, interfacing directly with Brown Jordan VIP and executive clientele, and mentoring and motivating staff in company culture, practices, and performance expectations.

"Joi has been essential to upholding and enhancing the Brown Jordan standard for retail development and customer loyalty - through relationship building, clear communication and leadership," said Stephen Elton, Brown Jordan VP of marketing and sales. "We couldn't be more pleased to have her in this expanded capacity as we continue to develop presence in all sales channels while continuing to offer our customers, and retailers, the most premium brand experience."

The new position of director, and Flanigan's appointment, reflect a heightened retail focus for Brown Jordan, which in the last year encompasses two new showrooms, strategic retail and supplier partnerships, and an enhanced digital footprint.

Founded and based in California, Brown Jordan sells its furnishings in the United States and throughout the world in showrooms and select retailers, through dealers, representatives, suppliers and online.