Privacy Policy
Your privacy is important to us and we undertake
to respect and honor your concerns about maintaining strict privacy.
This Privacy Statement ("Privacy
Statement") applies to information collected by and from Sandow Media
LLC's ("Sandow," "we," or "us") websites, mobile
websites, apps and the like (the "Sandow Properties"). Sandow is committed to
protecting the privacy of its Users ("Users," or "you"). We
have created the following Privacy Statement to give you an overview of the
type of information we collect, how the information is used and how the
information is safeguarded. Information
is collected from Users by Sandow through the use of the Sandow Properties.
This privacy statement applies solely to information collected by Sandow.
By visiting and/or using any of the Sandow
Properties, you consent to the practices described in this Privacy Statement. If you
have questions or concerns regarding this statement, you should contact Sandow
by e-mail at privacy@sandow.com.
A. WHAT INFORMATION
IS COLLECTED?
In order to personalize and improve your
experience throughout the Sandow Properties, we collect information about our
Users in a variety of ways. In some cases, Sandow asks Users directly for
information in order for them to purchase products or use our services, and, in
other cases, information is collected automatically as Users are using Sandow
Properties. You may choose not to provide certain information, but then you may
not be able to purchase products or take advantage of certain features we
offer.
The following is a summary of the kinds of
information we collect:
1. Active
Collection.
Sandow collects certain information either
voluntarily or as required in order to register with Sandow or use certain
Sandow services or features. This type of information includes:
·
Contact information, such
as name, company name, mailing address, e-mail address, phone and FAX numbers.
·
Shipping or transaction
information, such as billing address and financial information (credit card
number and expiration date) if you choose to purchase products offered for sale
on one or more of the Sandow Properties.
·
Demographic information
about the User and/or the User's company/institution.
·
Information you enter in
forms and optional surveys or contests, such as name and e-mail address.
·
Information provided in
connection with discussions on bulletin boards, in chat rooms, and in messaging
or other interactive services.
·
Information provided in
e-mail requests and communications.
·
Information from other
sources. In order to personalize our services by providing better product
recommendations or special offers we may think will interest you, we may
request and receive information about you from other sources and add it to our
account information. We also sometimes receive updated delivery and address
information from our shippers or other sources so that we can correct our
records and deliver your next purchase or communication more easily. In
addition, we may acquire User names, e-mail addresses and mailing addresses for
select mailings from third parties.
2. Passive
Collection
Some information is collected automatically
while you are using Sandow Properties. It is important to note that Sandow
stores this information to ensure its Users receive optimal service while using
Sandow services. This type of information includes:
· Log Files: Log files information, such as IP
addresses, browser type, domain names, number of page views, login frequency,
page or section accesses. Log files are used to track user usage and engagement
and to gauge the effectiveness of our different services. We use your IP
address to help diagnose problems with our server and to administer Sandow Web
sites.
· Cookies: Sandow Web sites use cookies to allow
us to recognize you when you return to our site and to provide you with
customized services and information. Although we do not store personal
information in cookies, we do sometimes tie cookies to User member IDs, which
is then used to pull personal information out of the database for
identification purposes. If Users reject a cookie placed by Sandow, they may
not be able to use some Sandow Web site services (e.g., purchase products or
establish a User Account).
· Sandow also uses third parties to provide
services to you on behalf of Sandow, and in doing so they may set cookies on
the site for functionality such as Live Chat and web analytic services. If you reject these cookies, you may not be
permitted to use these features. Also, we use a third party to provide web
analytic services which allows Sandow to track website usage statistics and
checkout information. For additional information regarding the information made
available to third parties by Sandow, see How
Does Sandow Use the Information Collected provided below.
For information on how to have your browser
disable cookies or provide a warning before accepting a cookie, please refer to
the cookie options in your browser's Options or Preferences menu.
· Sandow employs a software technology called
clear gifs (a.k.a. Web Beacons/Web Bugs), that helps us better manage content
across our sites by informing us what content is effective. We use clear gifs
in our HTML-based e-mails to let us know which e-mails the recipients have
opened. This allows us to gauge the effectiveness of certain communications and
the effectiveness of our marketing campaigns.
In addition, clear gifs may be set by third parties to track sales
resulting from Internet advertising campaigns and banner advertisements
appearing on other web sites. If Users would like to opt-out of these e-mails,
they should see the Opt-out section.
B. HOW DOES SANDOW USE THE INFORMATION COLLECTED?
Sandow endeavors to comply with state, local and
federal laws regarding the preservation and archiving of information collected.
In addition to the uses described elsewhere in this Privacy Statement, Sandow
may use the information you provide in the following ways:
·
To contact you about our
products and services or about your use of the Sandow Properties.
·
For marketing and
promotional purposes.
·
For catalog mailings if you
request to receive a catalog.
·
To respond to your comments
or requests or to request feedback regarding our products or services.
·
For billing purposes, to
facilitate transactions and to fill User orders in connection with purchases of
products offered by Sandow.
·
For the specific purpose
for which the information was provided.
Sandow operates globally so
it may be necessary from time to time to transfer your information
internationally. In particular, a User's information will likely be transferred
to and processed in the United States where many of our central databases operate.
The data protection and related laws of other countries, such as the United
States, may not be as comprehensive as those in your country. Please be assured
that we take reasonable steps to ensure that your privacy is protected. By
using the Sandow Properties, you consent to your information being collected,
used and transferred as set forth in this Privacy Statement.
C. HOW DOES SANDOW
COMMUNICATE WITH USERS?
Sandow communicates with its Users when it has
new products or services it feels are of special interest to you. Unless you
opt-out of communications from Sandow, you will receive the following types of
communications:
·
Special Offers and Updates.
Users will occasionally receive information on products, services and special
deals or coupons from Sandow and its partners. Out of respect for the privacy
of our Users, we present the option to not receive these types of
communications. Please see the Choice/Opt-out section.
·
User Care. We communicate
with Users on a regular basis to provide requested services and in regards to
issues relating to their account.
·
Refer a friend. If a User
elects to use our referral service for informing a friend about our site(s), we
ask them for the friend's contact information. Sandow will automatically send
the friend an e-mail inviting him/her to visit the site(s). Sandow maintains
this information for the purpose of sending e-mail and tracking the success of
our referral program. The friend may contact Sandow to request the removal of
this information from our database by sending an e-mail requesting removal to optout@sandow.com, or by calling User Care at 561.961.7600,
during regular business hours.
D. WHAT INFORMATION
IS SHARED WITH THIRD PARTIES?
Information about our Users is an important part
of our business. Sandow discloses information you provide to us with third
parties as described below.
·
We will share your
information with independent contractors, service providers and consultants who
assist us in our business or in providing Users with goods or services. However
we will only share such personally identifiable information, as we deem
necessary for them to carry out their obligations to Sandow. Third parties are
obligated to only use and/or disclose your personally identifiable information
for the purpose for which Sandow disclosed the information to them, and no
other purpose.
·
We share aggregated,
non-personally identifiable, demographic information with independent
contractors, service providers, consultants, advertisers and other partners.
·
Sandow investors receive
reports on number of Users, items purchased, page views, logins, etc. They do
not receive any personally identifiable information.
·
In the event that Sandow
goes through a business transition, such as a merger, being acquired by another
company, or selling a portion of its assets, Users' personal information
generally is one of the transferred business assets. For more information, see
our Notification of Changes section
below.
·
Sandow will disclose
personal information if necessary to fulfill our service obligations or if
required to do so by law or if in our good faith judgment, such action is
reasonably necessary to comply with a current judicial proceeding, a court
order or legal process served on Sandow, to respond to any claims, or protect
the rights of Sandow and its Users and the public.
·
Other than as described
above, you will receive notice when information about you may go to third
parties, and you will have an opportunity to choose not to share the
information.
E. SECURITY
The security, integrity and confidentiality of
your information are extremely important to us. Sandow has implemented
technical, administrative and physical security measures that are
designed to protect User information from unauthorized access, disclosure, use
and modification. Please be aware though that, despite our best efforts, no
security measures are perfect or impenetrable.
F. LINKING
Sandow may offer links to other Web sites.
Please be aware that Sandow is not responsible for the privacy practices of
such linked sites, including sites of our partners. We encourage our Users to
be aware of this when they leave any of the Sandow Properties and to read the
privacy statements of each and every Web site that collects personally
identifiable information.
G. SURVEYS AND
CONTESTS
From time to time, our sites request information
from Users via surveys or contests. Participation in these surveys or contests
is completely voluntary and the user therefore has a choice whether or not to
disclose this information. The requested information typically includes contact
information (such as name and shipping address) and demographic information or
your name and e-mail address. Contact information will be used to notify the
winners and award prizes. Anonymous survey information will be used for
purposes of monitoring or improving the use and satisfaction of Sandow Web
sites.
H. CHILDREN
None of the Sandow Web sites are directed at
children, and Sandow does not sell products for purchase by children. We may,
however, sell children's products for purchase by adults. If you are under the
age of 18, you may use Sandow Web sites only with involvement and authorization
of a parent or guardian.
I. CHOICE/OPT OUT
Sandow gives Users the ability to opt-out of
receiving future communications. To opt-out of email communications follow the
"un-subscribe" links included at the bottom of email communications
or send an email to optout@sandow.com.
J. NOTIFICATION OF
CHANGES
Sandow reserves the right to make changes to the Privacy
Statement at any time. If we plan to make significant changes to any of our
privacy policies or practices with respect to how we use personally
identifiable information, we will post those changes to www.sandowmedia.com/privacy
30 days before they take effect so our Users are always aware of what
information we collect, how we use it, and under what circumstances, if any, we
disclose it. Please review our Privacy Statement periodically to see recent
changes.
K. ADDRESSING
PRIVACY & SECURITY CONCERNS
If you have any questions about this Privacy
Statement, the practices or your dealings with any Sandow Web sites, or wish to
receive a printed version of this Privacy Statement, please contact us:
Sandow Media, LLC
3651 NW 8th Avenue
Boca Raton FL 33431
Email: privacy@sandow.com
L. NOTICE
TO CALIFORNIA RESIDENTS
If you
are a California resident, California Civil Code Section 1798.83 permits you to
request information regarding the disclosure of your personal information by
Sandow to third parties for the third parties' direct marketing purposes. With
respect to these entities, this privacy policy applies only to
their activities within the State of California. To make such a request, please
send an email to privacy@sandow.com or
write us:
Sandow Media, LLC
3651 NW 8th Avenue
Boca Raton FL 33431
Attention: John Rockwell
In your request, please specify the particular product, service and site within
the Sandow Web sites to which your request pertains.
